1. Introduction & Scope
Who This Policy Applies To and WhyWelcome to 24baji. This Privacy Policy explains what personal information we collect when you use the 24baji.bet website and related services, how that information is used, and the steps we take to keep your data safe.
24baji believes that privacy is a fundamental right. This Privacy Policy takes effect the moment you register on our platform, play a game, or use any of our services. It has been developed in accordance with applicable data protection laws in Bangladesh and international standards.
By using our platform, you agree to this Privacy Policy. If you have any concerns about any part of this policy, please reach out to our support team before continuing to use the platform.
Important: This Privacy Policy is updated periodically. When changes are made, you will be notified at your registered email address and the updated date will be reflected on this page.
2. What Data We Collect
Details of Data CollectedTo deliver our services at 24baji, we collect several types of information. This data comes from three main sources:
A. Information You Provide Directly:
- Identity Information: Full name, date of birth, nationality
- Contact details: Email address, mobile number, residential address
- Login Details: Username & password (encrypted)
- Identity verification documents: Copy of national ID, passport, or driving licence
- Financial Information: Payment method details (Mobile Pay/Nagad number, bank account information)
- Communication history: Messages and complaints sent to our support team
B. Automatically collected information:
- IP address and device type
- Browser and operating system information
- Website visit times, page views, and session data
- Gaming history & betting records
- Complete transaction history
C. Information from Third Parties:
- From identity verification (KYC) service providers
- Transaction confirmations from payment processors
- Risk assessment data from fraud prevention services
We only collect information that is genuinely necessary to provide our services. Collecting unnecessary personal data goes against our policy.
Data Collection Summary:
| Data Type | Reason for Collection | Required? |
|---|---|---|
| Name & Contact Information | Account Creation & Communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Copy of ID Document | KYC Verification | Yes, for withdrawals |
| Payment Information | Transaction Processing | Yes |
| Device & IP Information | Security & Fraud Prevention | Automatic |
| Gaming History | Responsible Gaming Monitoring | Automatic |
3. How We Use Your Information
Purpose and Legal Basis for Data Use24baji uses your information strictly for defined purposes. We never use your data for anything else without your consent.
Primary purposes of use:
- Account Management: Registration, login, password recovery, and account settings management.
- Service Delivery: Running games, accepting bets, paying out winnings, and distributing bonuses.
- Payment Processing: Processing deposit and withdrawal transactions.
- Identity & Age Verification: Completing the KYC process and verifying that the user is 18+.
- Security Assurance: Prevention of fraud, money laundering, and account hacking.
- Customer Support: Responding to your complaints and inquiries.
- Legal Obligations: Providing required information to regulatory authorities.
- Responsible Gaming: Detecting unusual gaming behavior and providing appropriate support.
- Service Improvement: Analyzing user experience and improving the platform.
- Contact: Sending important updates, security alerts, and service-related information.
Marketing Communications: If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time through your account settings or by contacting support. Please note that transactional and security-related messages cannot be turned off.
5. Data Security Practices
Technology That Keeps Your Data Safe24baji uses industry-leading technology to protect your data. Our security framework operates across multiple layers.
Technical Security Measures:
- 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
- Password Hashing: Passwords are secured using the bcrypt algorithm.
- Firewall & DDoS protection: Preventing unauthorized access and cyberattacks.
- Two-factor authentication (2FA): An extra layer of security to protect access to your account.
- Secure Data Centers: Data stored in ISO 27001 certified data centres.
- Regular security audits: Regular audits conducted by third-party security specialists.
- 24/7 Monitoring: Round-the-clock system monitoring and anomaly detection.
In the event of a security breach: In the event of a data breach, we will notify affected users by email within 72 hours and take prompt steps to address the issue.
Please note that no internet transmission can be guaranteed to be 100% secure. You are also responsible for keeping your account safe — use a strong password and never share your login credentials with anyone.
6. Cookies & Tracking Technologies
Cookie Use & Control24baji uses cookies and similar technologies to enhance your browsing experience on our website. We only use cookies that are necessary and functional.
Types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Sessions, Security Tokens | Until end of session |
| Functional Cookies | Language preference, theme settings | 1 Year |
| Analytics Cookies | User Behavior Review (Anonymous) | 3 months |
| Security Cookies | Fraud Detection | 6 months |
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the website.
7. Your Data Rights
What You Can Do24baji respects your rights over your personal data. You are entitled to the following rights:
To exercise any of these rights support@24baji.betto send us an email. We will respond within 30 business days. Please note that certain data may not be erasable due to legal obligations or security requirements.
Identity Verification: Before processing any data request, we will verify your identity to ensure no one else can access your information.
8. Data Retention Period
How Long We Retain Your Data24baji retains your data only for as long as necessary. Different retention periods apply depending on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Compliance |
| KYC Documents | 5 years after end of relationship | Anti-Money Laundering Laws |
| Gaming Logs | 3 Years | Dispute Resolution |
| Support Contact | 2 years | Service Improvement |
| Cookie Data | Up to 1 year | Experience Improvement |
Once the specified retention period expires, we securely delete or anonymise your data so that no individual can be identified from it.
9. Protection of Minors
Policy for Under 1824baji strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process data from minors.
- Date of birth is verified at the time of registration.
- Age verification is mandatory as part of the KYC process.
- If we become aware that a minor has opened an account, it will be closed immediately and all associated data will be deleted.
- If you believe your child is using our platform, please contact us immediately.
For parents: Use parental control software on your family's devices and talk to your children about online gaming.
10. How We Handle Policy Changes
How We Notify You of UpdatesWhenever 24baji makes a significant update to this Privacy Policy, we will notify you in advance. The process varies depending on the nature of the change:
- Major Changes: You will be notified by email with full details at least 30 days before any changes take effect.
- Minor Updates: The updated date on this page will be revised to reflect any changes.
- Urgent Changes: Immediate changes may be made for legal or security reasons.
Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. We recommend visiting this page regularly.
11. Contact & Complaints
For Privacy-Related AssistanceFor any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:
- Email: support@24baji.bet
- Live Chat: 24/7 support via the website chat button
- Help Center: Help Centre Detailed guide on page
After a privacy complaint is submitted, we typically provide an initial response within 48 hours and aim to reach a full resolution within 30 days.
If you are not satisfied: If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority. We will assist you through that process.